Frequently Asked Questions (FAQs)

Q1: What kind of Vietnamese products do you export?
We export dragon fruit and coconuts.

Q2: What are your payment terms?
We typically work with T/T, L/C, and flexible terms for long-term partners.

Q3: Can I request samples before bulk orders?
No. It is very hard to send fresh fruit samples abroad.

Q4: Do you handle shipping and logistics?
Absolutely. Our prices are ex-works but together with our logistic partners we can offer shipping.

Q5: Where are your main markets?
We serve customers in Australia, the Middle East, Asia, and Africa.

Q6: What are the shipping options available?
We offer sea freight (FCL & LCL), air freight, and multimodal options depending on destination, volume, and urgency.

Q7: Can you handle all customs paperwork?
Yes. We manage all documentation including phytosanitary certificates, invoices, packing lists, COO, and more.

Q8. Is there a minimum order quantity (MOQ)?
We offer flexible MOQs depending on the product type and destination.

Q9. How do you ensure product quality during transit?
We use cold chain storage and packaging materials tailored to each product to maintain freshness and quality.

Q10. Can I order a mix of different products in one container?
Absolutely. We support mixed container loads to optimize costs for buyers.